We want you to feel confident in your decision to work with Heal with Anjali. Please review our cancellation and refund policy below.

1. Discovery Call

The initial 20 minute Discovery Call is offered free of charge. While there is no cancellation fee, we appreciate advance notice if you need to cancel or reschedule.

2. Paid Consultations & Coaching Programs

Individual Consultations

• Cancellations made more than 48 hours before the scheduled consultation are eligible for either a full refund (excluding applicable payment gateway charges) or a one time rescheduling.
• Cancellations made within 48 hours of the scheduled consultation are non refundable but may be rescheduled once, subject to availability.

Multi Session Programs

• Once the first consultation or session has been completed, the program is considered to have commenced and program fees are non refundable, as personalized plans, recommendations, and consultation time have already been provided.
• Exceptions may be considered solely at our discretion in the event of genuine medical emergencies. Requests must be submitted by email along with relevant supporting documents.

3. Digital Products

Digital products, including e books, meal plans, guides, and downloadable resources, are delivered electronically. Due to the nature of digital content, all purchases are final and non refundable once the product has been delivered, accessed, or downloaded.

4. Physical Products

We strive to ensure that all physical products are delivered in excellent condition.

• Orders may be cancelled only before they have been dispatched. Once an order has been shipped, it cannot be cancelled.
• If you receive a damaged, defective, incorrect, or missing product, you must notify us within 48 hours of delivery by contacting our support team with your order details and clear photographs of the product and packaging.
• After verification, we may offer a replacement, store credit, or refund, as deemed appropriate.
• Refunds or replacements will not be provided for products damaged due to misuse, improper storage, or normal wear and tear.
• For hygiene and safety reasons, opened, used, or consumable products are not eligible for return or refund unless they are received in a damaged, defective, or incorrect condition.

5. Refund Processing

Approved refunds will be processed to the original payment method used during the purchase. Refunds are generally completed within 7 to 10 business days, depending on your bank or payment provider. Any applicable payment gateway or transaction charges may be deducted where permitted.

For any cancellation or refund request, email Healwithanjali@gmail.com or WhatsApp +91 83074 45461 with your payment reference ID.